What Shipping methods do you offer?
Please check our shipping policy page as this varies between regions and what you personal choice in shipping requirements are.
Can I have my order delivered in store?
We currently do not have a click and collect option. If you leave your details in the checkout one of our customer service members will get in contact with you.
How long does it take for an order to be dispatched?
We aim to dispatch all orders within 1-2 working days. We can provide regular updates on the status of your parcel if you provide an email address when placing your order.
How much do you charge for delivery?
Please check our shipping policy page as this varies between regions
How do I return an unwanted item?
Providing you have the original receipt for the product purchased and the product is in its original, unworn condition, you can return your purchase to us within 30 days of the initial payment and you will receive a full refund if the item has been deemed to have a manufacturing fault. Unfortunately we do not do refunds for Change of Mind. We do not cover the postage costs for returning an item to us.
We recommend using a courier such as AusPost when sending a parcel back to us. We strongly advise that you obtain proof of delivery for your return, as we are not liable for any goods lost in transit.
Please email us at firstname.lastname@example.org for a return authorisation
What should I do if i encounter a fault with my purchase?
If you encounter an issue with your purchase, please contact us by emailing email@example.com. We will only make a final comment on a fault once your purchase has been returned to us, but we would advise contacting us in advance for initial advice.
How do I place an order?
Depending on availability and shipping address, purchases may be made either directly through Arches.com.au or with the assistance of our online sales associates. You can contact us at firstname.lastname@example.org. Please note we are available Monday-Saturday from 9AM-6PM (AEST).
Can I cancel or modify an order?
If you wish to cancel or modify your order, please send an email to email@example.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
If you have received your order and need to return it please refer to the return instructions included with your shipment. Once we receive your returned item, we will process a refund or an exchange as requested.
What are the benefits of creating an Arches account?
Creating an Arches account allows you to:
- store multiple shipping and billing addresses to expedite your checkout
- save the contents of your shopping bag for later
- easily access your current order details and history
- manage your saved items
- stay up to date with our exclusive styles
My order is not being accepted. Why?
Please ensure all your details are being entered in correctly in all billing and payment fields. If the issue persists please email us at firstname.lastname@example.org
Can I exchange a product?
Providing the product is in its original, unworn condition, you can return your purchase to us within 30days of the initial payment for an exchange. We do not cover the postage costs for returning an item to us.
What forms of payment do you accept?
We accept payment from all credit or debit cards (including American Express).